Can't find the answer to your question?
Contact us and our 24
hour support will get back to you as soon as possible.
For
additional help using FTP, you can try visiting www.ftphelp.org.
Most Common
Problems:
-
Trouble Logging into an FTP Account
-
I can
not connect or received files and I run a FTP proxy,
firewall, or IDENT server
-
I can
not connect using Internet Explorer or I don't see my
files with icons like in Windows Explorer
-
My
upload speed is slower than my download speed, or is
very slow.
-
Is my
password secure when I use Internet Explorer or Netscape
Navigator?
-
How do
I cancel my account?
- What
is your privacy policy and what are your terms of
service?
Trouble Logging into an FTP Account:
1) If you have never used FTP file storage before and
you have Windows Internet Explorer 5.5 or higher, you
can easily log in using these simple steps:
- Open Internet Explorer
- Go to:
ftp://ftp.iqstorage.com
- A blank page appears with some text. This is normal
because you have not logged in yet!
- Go to the File menu and click Login As..
- Enter your username and password and press enter.
- You are
now logged in to your account! You can drag and drop (or
copy and paste) files into and out of your account like
a disk. No extra software is needed.
NOTE:
Your browser may appear blank if this is a new account
because there are no files in it. Try uploading a small
file and you will see it will then appear as an icon
inside the web browser.
MacOS
Users: Internet Explorer for Mac does not integrate FTP
into MacOS. Please use the free software provided here
to access your IQ Storage drive.
I can
not connect or received files and I run a FTP proxy,
firewall, or IDENT server
-Enable PASV or Passive Mode in your FTP client. To do
this in Internet Explorer for Windows, open Internet
Explorer, click Tools, then Internet Options. Click the
Advanced tab. Then scroll down until you find the option
"Use Passive FTP". Check the box, click Apply, then Ok.
For older versions of Internet Explorer this is not
applicable, as it had used PASV mode by default.
I can
not connect using Internet Explorer or I don't see my
files with icons like in Windows Explorer
-First, you need Internet Explorer 5 or higher to use
the Web Folder view feature. Under the Tools menu, click
Internet Options, then click Advanced. Scroll down until
you find an option: "Enable FTP Folder View". Make sure
it is checked. If it is not present, then you may need
to add it through the Windows Control Panel setup.
Contact technical support for details.
You can then connect using:
ftp://MyUserName@ftp.iqstorage.com/
Replace MyUserName with your user name.
If you or someone you want to access your files has
Internet Explorer 3 or 4, you must access you files
using the following:
ftp://MyUserName:MyPassword@ftp.iqstorage.com/
Please
keep in mind that in this case the entire address
including the password is saved in the address bar.
My
upload speed is slower than my download speed, or is
very slow.
-This is because of your Internet connection. Often
upload speeds for cable and ADSL home connections are
about half of what the download speeds are.
Is my
password secure when I use Internet Explorer or Netscape
Navigator?
Old versions, versions 5.0 and under of these programs
will keep your entire address text in the address bar
after you type it in. Therefore, typing in ftp://me:myPassword@ftp.iqstorage.com
will save the entire line, including the password, in
the title bar. Old browsers do not stop others from
looking at the full addresses typed in to your browser,
so others could see your password by checking out the
list of sites that you typed in on your computer. (Note:
to get around this problem you can simply erase the
"History" in your browser after you are finished using
your computer. This option is found under Internet
Options in Internet Explorer, and Preferences in
Netscape.)
Also, you
can use an FTP client from our software page. These are
more secure, faster, and have better features than most
Internet Browsers.
How do
I cancel my account?
- To cancel your account with us simply contact us and
ask us to close your account. Please include your main
user name.
What
is your privacy policy and what are your terms of
service?
-
To view our privacy policy and terms of service, click
here.
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